Fact Sheets

Fact Sheet Alphabetical List

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

TRICARE Online Patient Portal Overview
The TOL Patient Portal is the Department of Defense’s online patient–focused portal providing access to online health care information and services including Appointments, Blue Button personal health data, Prescription (Rx) Refill, Service Separation, Secure Messaging and the Nurse Advice Line.
Air Education and Training Command Social Media Handbook
Public affairs offices are encouraged to use social media to develop relationships with stakeholders in ways that will advance the communication goals of the Air Force, AETC and our installations/wings. This handbook offers information and tips on managing social media sites, and references, resources and points of contact for additional information.
Welcome to the TRICARE Family
Welcome to the 59th Medical Wing TRICARE Prime family. Here are some tips and information for new TRICARE Prime enrollees at Wilford Hall Ambulatory Surgical Center. As a recent transfer or new enrollee to the 59th Medical Wing, we would like to thank you for choosing us as your Primary Care Manager site. The following information will help you
TRICARE Information
Location: Wilford Hall Ambulatory Surgical Center Room 1E50Humana Military Healthcare Services: 1-800-444-5445Appointments: (210) 916-9900The Consult Appointment Management Office will assist you with your appointment needs for both Wilford Hall Ambulatory Surgical Center and Brooke Army Medical Center. If you have any questions, please contact the
Exceptional Family Member Program
Location: Wilford Hall Ambulatory Surgical Center, Room #1T09 & 1T07 Hours of Operation: 8 a.m. to 4 p.m. Special Needs Coordinator: (210) 292-2775, (210) 292-4404 FMRC Coordinators: (210) 292-4721, (210) 292-5864 Address: 2200 Bergquist Drive, Ste 1, Lackland AFB, TX 78236-9908The Air Force's Exceptional Family Member Program is
Key Spouse Program
Location: Wilford Hall Ambulatory Surgical Center, 7th Floor, Room 7B36 Hours of Operation: 1 - 3 p.m., Monday - Friday Phone: (210) 292-1075 DSN: 554-1075The 59th Medical Wing Key Spouse Program is a formal unit program that offers informal peer-to-peer/wingman support to families. This program impacts mission readiness and retention
Family Advocacy
Location: Wilford Hall Ambulatory Surgical Center, Room #5B42 Hours of Operation: 7:30 a.m. - 4:30 p.m., Monday - Friday Phone: (210) 292-5967 DSN: 554-5967 FAX: (210) 292-0380 POC: 59 MHS/SGOWFThe Family Advocacy Program is a medical program that enhances Air Force readiness by promoting healthy families and community
Nursing Administration
Location: Wilford Hall Ambulatory Surgical Center Phone: (210) 292-7265 DSN: 554-7265 Address: 59 MDW/SGN, 2200 Bergquist Dr. Ste 1, Lackland AFB, TX 78236-9908There are 457 active duty nurses, over 150 civilian and contract nurses as well as over 700 4N medics, licensed vocational nurses and paramedics within the 59th Medical Wing
59th MDW Clinical Research Division
The 59th Clinical Research Division is located at Joint Base San Antonio-Lackland, Texas, and operates in conjunction with Wilford Hall Ambulatory Surgical Center. The 59th CRD is the largest Clinical Investigation Facility in the Air Force Medical Service and is a freestanding facility and vivarium. As the largest Clinical Investigation Program in
Advanced Directives/Medical Law
Location: Wilford Hall Ambulatory Surgical Center, Room #7A65 Phone: (210) 292-7808 DSN: 554-7808 POC: 59 MDW/JAWhat is an Advanced Directive?As a patient, you will always have control over your own medical care so long as you are competent and able to communicate your wishes. Should you become unable to communicate your wishes,

Wilford Hall
Address:

1100 Wilford Hall Loop, JBSA-Lackland, Texas 78236

24-Hour Access Location: Gateway East Entrance, W. Military Drive and Luke Blvd.
» Click here for a map and directions

Hours: 7:30 a.m. - 4:30 p.m., Monday - Friday

2020 Down Days: Jan 2; May 22; July 6*; Sep. 4; Nov. 27; Dec. 28

*Friday, July 3, is the observed Federal holiday since the 4th of July falls on a Saturday.
Information Desk: (210) 292-7412 Consult Appointment Management Office: (210) 916-9900

Patient Advocate Information

JBSA Pharmacies Information
Randolph Clinic
Address: 221 3rd Street West, JBSA-Randolph, Texas 78150

24-Hour Access Location: Main Gate
» Click here for a map and directions

Hours: 7:30 a.m. - 4:30 p.m., Monday - Friday
2018 Down Days: May 25; July 5; Aug. 31; Nov. 23; Dec. 24; Dec. 31

Information Desk: (210) 652-6403

Consult Appointment Management Office: (210) 916-9900

JBSA Pharmacies Information

Note: Randolph Clinic closes at noon the LAST Wednesday of every month for readiness training.
Gateway Bulverde
Address: 25615 US Hwy 281, San Antonio, Texas, 78258

» Click here for a map and directions

Hours: 8:00 a.m.- 4:00 p.m. Monday through Friday except Federal Holidays.

Consult Appointment Management Office: (210) 916-9900
Reid Clinic
Address: 1940 Carswell Ave Bldg. 7002 JBSA-Lackland, TX 78236-6014

24-Hour Access Location: Gateway East Entrance, W. Military Drive and Luke Blvd.
» Click here for a map and directions

Hours: 6:30 a.m. - 4:00 p.m., Monday - Friday and 7:00 a.m. - 4:00 p.m. on Saturdays (Close at noon on the last Wednesday of each month for training)
2018 Down Days: May 25; July 5; Aug. 31; Nov. 23; Dec. 24; Dec. 31

Information Desk: (210) 292-4277

Consult Appointment Management Office: (210) 916-9900

JBSA Pharmacies Information
Dental Services

Air Force Postgraduate Dental School & Clinic

Location: Bldg. 3352, JBSA-Lackland
Phone: (210)-292-8850

Dunn Dental Clinic
Location: Bldg. 6418, JBSA-Lackland
Phone: (210) 292-0123 / (210) 292-0495
» Click here for a map and directions

Family Emergency Center

PHARMACIES
Radiology
Lackland

Computed Tomography (CT)
Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B
Hours: 7 a.m. to 5 p.m.
Phone: (210) 292-6255
Appointment Line: (210) 925-XRAY

Diagnostic Imaging (X-Ray)
Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B
Hours: 24/7
Phone: (210) 292-5200
Appointment Line: (210) 925-XRAY

Magnetic Resonance Imaging (MRI)
Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B
Hours: 7 a.m. to 9:30 p.m. Monday – Friday; 7:30 a.m. to 5 p.m. Saturday
Phone: (210) 292-2414
Appointment Line: (210) 925-XRAY

Mammography
Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing D
Hours: 7 a.m. to 4 p.m.
Phone: (210) 292-6718
Appointment Line: (210) 925-XRAY

Ultrasound
Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B
Hours: 7 a.m. to 7 p.m.
Phone: (210) 292-6174
Appointment Line: (210) 925-XRAY

Randolph
Location: Randolph Medical Clinic
Phone: (210) 652-3811
Labs
Lackland

Clinical Laboratory
Location: Wilford Hall Ambulatory Surgical Center, Garden Level, Wing B
Hours: 6:30 a.m. to 4:30 p.m.
Phone: (210) 292-2373

Specimen Collection Laboratory
Location: Wilford Hall Ambulatory Surgical Center, 1st Floor, Wing B
Hours: 7 a.m. to 4 p.m.
Phone: (210) 292-7700

JBSA-Lackland Blood Donor Center
Location: Joint Base San Antonio-Lackland, Bldg. 3425
Hours: 8 a.m. to 2 p.m.
Phone: (210) 292-8100

Randolph
Location: Randolph Medical Clinic, Room 1D101
Hours: 7:30 a.m. to 4:30 p.m.
Phone: (210) 652-6403 Option 2

Laboratory closes the last Wednesday of each month at noon for training.
PATIENT FEEDBACK

Tell us how we are doing. Our goal is to continually provide patient-centered quality health care. Click the link above to provide feedback on your visit.

You can also become a part of our Patient Focus Groups. We need patient input to help us improve our healthcare delivery systems. There are several ways to volunteer including feedback groups, process improvement events, and monthly meetings.
Official Photos
To schedule an official photo please call or come by the Public Affairs office.
We are located in Wilford Hall, 2nd Floor, A-wing.

DSN: 292-7703, COMM: 210-292-7703

Medical Appointment Line: 210-916-9900

JBSA SAPR Hotline: 210-808-7272
DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373

NOTICE OF PRIVACY

Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices

	Family Emergency Center (210) 292-7331 BAMC Emergency (210) 916-0808
	Sexual Assault Helpline 877-995-5247 Suicide Prevention 1-800-273-TALK (8255) Psych Health 24/7 (866) 966-1020