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Family Advocacy

  • Location: Wilford Hall Ambulatory Surgical Center, Room #5B42
  • Hours of Operation: 7:30 a.m. - 4:30 p.m., Monday - Friday
  • Phone: (210) 292-5967
  • DSN: 554-5967
  • FAX: (210) 292-0380

The Family Advocacy Program is a medical program that enhances Air Force readiness by promoting healthy families and community resilience. In concert with installation and community agencies, the Air Force FAP provides a continuum of services designed to build and advocate for non violent communities. The goal of Family Advocacy services is to decrease behaviors that contribute to family maltreatment and enhance behaviors that foster a healthy lifestyle.


The Joint Base San Antonio-Lackland Family Advocacy Maltreatment component responds to reports of child and spouse/intimate partner maltreatment involving active duty personnel and their family members. The reports may be for adult or child physical, sexual, emotional abuse or neglect. The Family Advocacy Director and Family Advocacy Treatment Manager work closely with the sponsor's unit, Security Forces, OSI, Texas Child Protective Services, and the Bexar County Justice Center to ensure safety of all family members. 

Following a thorough evaluation of the report, the case is presented to the Central Registry Board (CRB) for a determination as to whether family maltreatment occurred. In addition, all maltreatment cases are later reviewed in a Family Advocacy Clinical Case Staffing. A specific intervention plan is developed for at-risk families and treatment recommendations are presented to the family and the sponsor's unit commander.

New Parent Support Program

The New Parent Support Program (NPSP) is a voluntary program to help military families with young children adapt to parenthood and thrive as healthy families. Program benefits are available to active duty military families who are expecting a child or who have a child/children up to three years of age. Private, in-home support for new parents is the main focus of the NPSP. The NPSP is staffed with nurses who can provide one-on-one support and guidance for expecting and new parents. This program can also assist parents cope with the challenges of having a new baby and manage the demands of parenting-and sometimes single parenting-when the service member is deployed. The program includes access to books, booklets, DVDs and other materials on parenting.


In coordination with local community agencies, the Outreach & Prevention provides programs, briefings and services, aimed to strengthen and enrich military families. Using primary and secondary prevention techniques to include: parenting classes, play groups, Anger & Stress Management courses, SafeKids training for children who are old enough to stay at home alone (mandatory training requirement for on-base residents) and various base multi-agency information fairs assist educating all personnel. These groups are open to active duty, family members, civilians and retirees. An additional aspect of this program includes DoD mandated initial and annual Commander/First Sergeant training to ensure leadership are aware of all guidelines, directives, and offer assistance.

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