TRICARE Information

Location: Wilford Hall Ambulatory Surgical Center Room 1E50
Humana Military Healthcare Services: 1-800-444-5445
Appointments: (210) 916-9900

The Consult Appointment Management Office will assist you with your appointment needs for both Wilford Hall Ambulatory Surgical Center and Brooke Army Medical Center. If you have any questions, please contact the specific department listed below. 

TRICARE brings together the healthcare resources of the military and supplements them with networks of civilian providers. This partnership provides patients better access and high quality service, while still maintaining the capability to support military readiness. TRICARE consists of three options: Prime, Extra, and Standard. Prime provides the most advantages to those who choose to enroll.


TRICARE Prime enrollment at Wilford Hall Ambulatory Surgical Center offers enrollees:

  • Access to care in accordance with TRICARE guidelines
  • Priority treatment in military treatment facilities
  • Lower medical costs
  • Continuity of care
  • One-stop shopping for all healthcare needs

Enrolling in Prime at WHASC

Please contact Humana Military by calling (800) 444-5445; you can also complete the enrollment through the TRICARE Beneficiary Web Enrollment site. Active duty may use the active duty member's enrollment form, which should be turned into the TRICARE Service Center or at Medical Right Start


Useful Links

Joint Base Lackland Newcomers Briefing

All incoming permanent party active duty members will attend Joint Base Lackland Newcomers Briefing when they in-process through the Military Personnel Flight. This briefing is for active duty members and their spouses. Contact the Force Support Squadron for information on help with childcare for newly arrived families.

This is an important briefing where both the active duty member completes their enrollment in TRICARE Prime, is given information about enrolling family members,  have an opportunity to learn all about accessing care within WHASC, and find out about the many programs and service we offer.


Operation Command Champion

All new commanders to Lackland Air Force Base are required to call (210) 292-7848/2667 and schedule an individual briefing with our customer relations representative. During this briefing, you will be provided with information to assist you as both a commander and individual active duty member on all aspects of the military healthcare system. Commanders will be provided useful resource points of contact and an in-depth guide to services and programs available at WHASC.


TRICARE South Region

For additional information on TRICARE South please call (800) 444-5445 or visit the TRICARE website for specific details on TRICARE in this area or, the South Region TRICARE contractor website.


TRICARE Management Activity (TMA)

  • If you would like information on other TRICARE regions or have questions regarding benefits, costs, program policies, or a list of network providers in your area, please go on line to TRICARE.
  • For Prime Remote view information on TRICARE Prime Remote.
  • Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer - If you require information or assistance with TRICARE claims or benefits, please contact the WHASC BCAC or DCAO. The WHASC BCAC and DCAO can be reached at (210) 292-5934 or 292-2667. See TRICARE BCAC/DCAO for additional information.
  • TRICARE National Mail Order Program


Medical Appointment Line:

JBSA SAPR Hotline: 210-808-7272
DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373

Privacy Practices

Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices