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Family Emergency Center

Location: Wilford Hall Ambulatory Surgical 1st Floor, A-Wing
Hours of Operation: 24 hours a day/7 days a week
Phone: (210) 292-3403

The 59th Medical Wing is pleased to once again provide emergency care on Joint Base San Antonio-Lackland.  The Family Emergency Center is the Air Force’s largest freestanding emergency clinic.  Located on the first floor of the Wilford Hall Ambulatory Surgical Center, The Family Emergency Center can diagnose and treating a variety of emergency and non-emergency illnesses and injuries in both children and adultsThe Family Emergency Center provides open access care for all eligible Department of Defense beneficiaries.

The Family Emergency Center treats approximately 33,000 patients a year providing the finest acute care in the Air Force. We believe each patient is unique and your emergency is all that matters when you come to us for care.  Whether you are suffering from head, chest, or abdominal pain; fractured, sprained, or broken bones; shortness of breath; vomiting; dehydration; or even seemingly mild symptoms like a fever or sore throat, our team of experienced medical professionals will treat you.  

What is the difference between a freestanding emergency center and a traditional ER?

Freestanding emergency centers function just like traditional ERs with the exception that they are not connected with a hospital.  Because we experience a smaller patient volume than a large hospital based ER, we are able to provide immediate acute care services.

The Family Emergency Center is well equipped to handle most common acute illnesses and minor emergency conditions.  However, in the event that a patient requires more extensive care or admission to a hospital, we will stabilize them and quickly arrange transportation by ambulance to a nearby hospital.

An emergency is defined as an acute illness or injury that may pose a threat to life, limb or eyesight; result in unreasonable pain or suffering; or requires immediate care or attention to ensure the best recovery possible. When someone develops signs and symptoms of a stroke, heart attack, or other life threatening emergency then 911 should be called immediately, or the person should report immediately to the nearest emergency facility.

The Nurse Advice Line is available 24 hours a day, seven days a week, for free medical information and advice for TRICARE beneficiaries. Registered Nurses are available to answer your health care questions and direct you to the most appropriate level of care.

Nurse Advice Line: 1 (888) 999-1212

The best place to receive all routine medical care is with your primary care team. if you need an appointment with your primary care team, contact the San Antonio Consult Appointment Management Office at 210-916-9900.

patient services

To schedule an appointment:
Option 1: Log onto the MHS GENESIS Patient Portal
Option 2: Call CAMO (Consult and Appointment Management Office) at:

JBSA SAPR Hotline: 210-808-7272

DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373

Notice of Privacy Practices

Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices