Updated pharmacy hours and procedures

JOINT BASE SAN ANTONIO-LACKLAND, Texas --

Wilford Hall Ambulatory Surgical Center 
Hours of Operation:
Monday - Friday 8 a.m. to 3 p.m. 
** Curb-side drop-off and pick-up only! **

The JBSA-Lackland Pharmacy has institute a mandatory curb-side drop-off and pick-up prescription process, Monday - Friday 8 a.m. to 3 p.m.  To facilitate service, patients must call ahead to the following numbers to request any new electronic prescriptions to be filled prior to coming to the pharmacy for pick-up.

Electronic prescriptions from network providers:

  • Activate new prescription from Network provider by calling 210-292-8415

Electronic prescriptions from Wilford Hall Ambulatory Surgical Center:

  • Active new prescription from clinic providers by calling 210-292-7970 or 210-292-5411

Curb-side pick-up and drop-off will be at the Wilford Hall Ambulatory Surgical Center enter thru parking lot.  The pick-up service is only for those medications that have been previously filled and ready for pick-up.  If the prescription is not ready for pick-up, you may be requested to return later when the prescriptions are ready to prevent backing-up the curbside pick-up lanes. Patients who drop-off their hard copy/paper prescriptions will have a pick-up time next duty day.  Patients with prescriptions for acute, emergency or special circumstance will be filled same day.

The JBSA - Lackland Satellite Pharmacy and Lackland Commissary are currently closed. 

Please keep in mind that you can get a 90-day supply of your medications via TRICARE Pharmacy Home Delivery or at retail network pharmacies (three, 30-day supplies at the cost of three copayments). Consider using home delivery to conveniently access your maintenance medications (drugs regularly taken for a chronic condition) without leaving your house. Visit https://militaryrx.express-scripts.com/home-delivery for more information.

Pharmacy hours and procedures for Gateway Bulverde and Randolph are as follows:

Gateway Bulverde 
Hours of Operation:
Monday - Friday 8 a.m. to 4 p.m.

For hard copy/paper prescriptions, follow the below instructions for drop offs and pick-ups:
1. Drop off all new prescriptions from network at pharmacy screening table
2. Patients will receive a text when your prescription is ready
3. Proceed back to the Gateway Bulverde Pharmacy for pick up

For electronic prescriptions from network or clinic providers, follow the below instructions for pick-ups:
1. Activate new prescriptions from Network or clinic providers by calling 210-292-0122
2. Patients will receive a text when your prescription(s) is ready
3. Proceed back to Gateway Bulverde Pharmacy for pick up


JBSA- Randolph Satellite (BX) Pharmacy
 Hours of Operations:
 Monday - Friday  8 a.m. to 4 p.m.
 ** Available for refill pick up only **

JBSA-Randolph Clinic
 Hours of Operations:
 Monday - Friday  8 a.m. to 4 p.m.

For hard copy/paper prescriptions, follow the below instructions for drop offs and pick ups.
◾Drop off paper prescriptions at Randolph Clinic Pharmacy drop box table
◾Complete the drop off form located on the table
◾Patients will receive a text when their prescription(s) is ready
◾Proceed back to the Randolph Clinic Pharmacy for pick up

For electronic prescriptions from network providers, follow the below instructions for pick ups
◾Go to Randolph Clinic Pharmacy drop box table
 ◾Complete the drop off form located on the table
◾Patients will receive a text when their prescription(s) is ready
◾Proceed back to the Randolph Clinic Pharmacy for pick up

 
 
  
Medical Appointment Line:
210-916-9900
 
 
Secure Messaging

Nurse Advice Line

JBSA Sexual Assault Response and Prevention

JBSA SAPR Hotline: 210-808-7272
DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373

 

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