Memorial Day holiday hours


In observance of an AETC Family Day and Memorial Day, the 59th Medical Wing will have reduced services and hours at Wilford Hall Ambulatory Surgical Center, Reid Health Services Center and Randolph Medical Treatment Facilities from May 22-25, 2020. 

Our Primary Care Clinics (Family Practice, Internal Medicine, Pediatric, BHOP, Flight Medicine, and WOMC) as well as our Gateway Bulverde Family Practice Clinic (located at the intersection of Hwy 281 and Overlook Parkway) will remain open for virtual same-day appointments. All specialty clinics will be closed.

For medical emergencies, dial 911 or visit your nearest Emergency Department. As a reminder, the JBSA-Lackland (WHASC) Urgent Care Center and Brooke Army Medical Center Emergency Rooms are open 24 hours/day. For non-urgent medical questions, the Nurse Advice Line offers Nursing advice by phone, chat, or video and can be reached at 1-800-TRICARE. Non-Active Duty patients may visit your nearest Urgent Care Center without a referral for urgent medical concerns.     

JBSA-Lackland (WHASC) and Randolph main pharmacies will remain open on May 22 with services limited to in-house and same-day virtual appointment patients. However, the JBSA-Gateway Bulverde Pharmacy, JBSA-Lackland Pharmacy curbside and Randolph satellite pharmacies services will be closed.

As a reminder, prescriptions must still be activated through the phone line before coming to the MTF.  Please consider bringing in prescriptions or ordering refills for pick up prior to May 22, since the day prior to and the day after a holiday are usually extremely busy and results in longer than normal wait times.

Medical Appointment Line:
Secure Messaging

Nurse Advice Line

JBSA Sexual Assault Response and Prevention

JBSA SAPR Hotline: 210-808-7272
DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373


Wingman Toolkit


Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices