SAMHS Holiday Closures


On Thursday, 24 December 2020, Friday, 25 December 2020 and Friday, 1 January 2021 all JBSA-Lackland (Wilford Hall Ambulatory Surgical Center-WHASC), JBSA-Randolph, and Gateway Bulverde Medical Treatment Facilities and pharmacies will be closed in observance of the Federal Holidays.

On Monday, 4 January 2021, the JBSA-Lackland (WHASC), JBSA-Randolph, and Gateway Bulverde Medical Treatment Facilities will have limited services available. Our Primary Care Clinics (Family Practice, Internal Medicine, Pediatric, BHOP, Flight Medicine, and WOMC), as well as our Gateway Bulverde Family Practice Clinic, will remain open for same-day prescheduled appointments.  Limited specialty care clinics will be open for prescheduled appointments. Walk-in services will not be available.  Our main pharmacies will be open for same-day appointment services. JBSA-Gateway Bulverde Pharmacy, JBSA-Lackland and Randolph satellite pharmacies will be closed.  Please consider bringing in prescriptions or ordering refills for pick up prior to 23 December 2020, since the week of a holiday is usually extremely busy and results in longer than normal wait times.

San Antonio Military Health System's COVID-19 screening and testing sites will adjust hours of operation to the following:

  • BAMC's site, located in the first floor parking garage, will be closed 24-27 December 2020 and 31 December 2020-3 January 2021.
  • JBSA-Lackland's site, located in the first floor parking garage, will be closed 24-27 December 2020 and 1-4 January 2021.
  • JBSA-Randolph's site at the Randolph clinic, will be closed 24-28 December 2020 and 1-4 January 2021.

The SAMHS COVID-19 Vaccination Hotline will be available to address COVID-19 vaccine-related questions or symptoms during duty hours, 0700 – 1700. To access the COVID-19 Vaccination Hotline, please call 210-581-2266, opt. 6. After duty hours, please call the Defense Health Agency Immunization Support Center 24 hours a day, 7 days a week at 1-877-438-8222.

For general COVID-19 questions or symptoms, please call the Consult and Appointment Management Office (CAMO) at 210-916-9900 to schedule a Virtual Appointment with your PCM team. You may also send a secure message to your PCM team or refer to guidance on the CDC's COVID-19 website.

For medical emergencies, dial 911 or visit your nearest Emergency Department. As a reminder, the JBSA-Lackland (WHASC) Family Emergency Center and Brooke Army Medical Center Emergency Departments are open 24 hours/day.

For non-urgent medical questions, the Nurse Advice Line offers nursing advice by phone, chat, or video and can be reached at 1-800-TRICARE (874-2273). Non-Active Duty patients may visit your nearest Urgent Care Center, without a referral, for urgent medical concerns.




Medical Appointment Line:
Secure Messaging

Nurse Advice Line

JBSA Sexual Assault Response and Prevention

JBSA SAPR Hotline: 210-808-7272
DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373


Wingman Toolkit


Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices