Memorial Day holiday hours


On Monday, 31 May 2021, all JBSA-Lackland (Wilford Hall Ambulatory Surgical Center-WHASC) and JBSA-Randolph Medical Treatment Facilities and pharmacies will be closed in observance of the Memorial Day Holiday.

On Friday, 28 May 2021, the JBSA-Lackland (WHASC) and JBSA-Randolph Medical Treatment Facilities will have limited services available. Our Primary Care Clinics (Family Practice, Internal Medicine, Pediatric, BHOP, Flight Medicine, and WOMC), as well as our Gateway Bulverde Family Practice Clinic (located at the intersection on Hwy 281 and Overlook Parkway), will remain open for same-day prescheduled appointments.  Limited specialty care clinics will be open for prescheduled appointments. Walk-in services will not be available. 

JBSA-Lackland (WHASC) and JBSA-Randolph main pharmacies will be open for same-day appointment services on Friday, 28 May 2021. JBSA-Gateway Bulverde Pharmacy, JBSA-Lackland and Randolph satellite pharmacies will be closed.  Please consider bringing in prescriptions or ordering refills for pick up prior to 24 May 2021, since the week of a holiday is usually extremely busy and results in longer than normal wait times.

For medical emergencies, dial 911 or visit your nearest Emergency Department. As a reminder, the JBSA-Lackland (WHASC) Family Emergency Center and Brooke Army Medical Center Emergency Departments are open 24 hours/day.

For non-urgent medical questions, the Nurse Advice Line offers nursing advice by phone, chat, or video and can be reached at 1-800-TRICARE (874-2273). Non-Active Duty patients may visit your nearest Urgent Care Center, without a referral, for urgent medical concerns.

Medical Appointment Line:
Secure Messaging

Nurse Advice Line

JBSA Sexual Assault Response and Prevention

JBSA SAPR Hotline: 210-808-7272
DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373


Wingman Toolkit


Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices