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Patient Relations

Patient service is our number one priority at the 59th Medical Wing. We are committed to providing each and every one of our patients - both internal and external - the highest quality of service available anywhere. We have many programs in effect at the Wing designed to enhance satisfaction with the care and service we provide and a variety of mechanisms in which our patients can provide us with feedback by going on http://ice.disa.mil , and select the clinic you were seen.

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Patient Advocate Program

The 59th Medical Wing Customer Advocate Creed: "We are dedicated to successfully advocating for what is right, equally for all customers, the 59th Medical Wing, and the Air Force. We will continually pursue opportunities to improve processes, enhance customer satisfaction, and eliminate barriers."

The 59th MDW Patient Advocate is here to help resolve your patient care concerns. If during any visit to any of our 59th MDW military treatment facilities, we have not succeeded in meeting your expectations, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us to identify problems and implement improvements. If you would like to provide feedback, please contact the appropriate clinic or section patient advocate. 
 

All patient advocates in each clinic can be reached during normal duty hours on Monday through Friday from 7:30 a.m. to 4:30 p.m. Concerns should be addressed at the clinic level before being elevated. Click here for the 59 MDW Patient Advocate POC Listing.

Customer Relations Office

  • Beneficiary Counseling & Assistance Coordinator/Debt Collection Assistance Officer: (210) 292-7848
  • Patient Service Initiatives: (210) 292-7827
  • Patient Advocate Program: (210) 292-7827
  • TRICARE Briefings/Medical Right Start: (210) 292-2667
  • Texas Veteran's Commission: (210) 292-7401

Patient Satisfaction & Safety Comment Cards

  • Please fill out a comment card and turn it in to the clinic or unit where you received your care, or you may go online, ice.disa.mil and select the clinic where you were seen.

Patient Rights & Responsibilities

  • Click Here for the Health Insurance Portability and Accountability Act of 1996 (HIPPA) site.
  • Click Here for Military Health System (MHS) notice of privacy practices. 

Your privacy is very important to us. Learn all you can about how we assure your privacy and confidentiality is met while accessing care within our system.
 

 

 
 
  
Medical Appointment Line:
210-916-9900
 
 
Secure Messaging

Nurse Advice Line

JBSA Sexual Assault Response and Prevention

JBSA SAPR Hotline: 210-808-7272
DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373

 

Wingman Toolkit

Notice of Privacy

Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices

Social Media

59 MDW Texting Service