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Patient Relations

Patient care is our number one priority at the 59th Medical Wing. We are committed to providing each and every one of our patients the highest quality of service available anywhere. We have many programs designed to enhance satisfaction with the care and service we provide and a variety of mechanisms in which our patients can provide us with feedback. 

Interactive Customer Evaluation (ICE)

This application empowers customers to find information about services offered by DoD offices and facilities or rate your experiences with services you have received.

Visit and select the clinic where you were seen.

Patient Advocate Program

The 59th MDW Patient Advocate is here to help resolve your patient care concerns. If during any visit to any of our 59th MDW military treatment facilities, we have not succeeded in meeting your expectations, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us to identify problems and implement improvements. 

If you would like to provide feedback, you can message us here and we will coordinate with the appropriate clinic to link you with a Patient Advocate.

Other Important Contacts

  • Beneficiary Counseling & Assistance Coordinator/Debt Collection Assistance Officer: (210) 292-7848
  • TRICARE Briefings/Medical Right Start: (210) 292-2667
  • Texas Veteran's Commission: (210) 292-7401

Patient Rights & Responsibilities

  • Click Here for the Health Insurance Portability and Accountability Act of 1996 (HIPPA) site.
  • Click Here for Military Health System (MHS) notice of privacy practices. 

Your privacy is very important to us. Learn all you can about how we assure your privacy and confidentiality is met while accessing care within our system.

Uniform Business Office (UBO)

Click Here for DD Form 2569 Third Party Collection Program/Medical Services Account/Other Health Insurance.

This form can be dropped off at any clinic front desk.

For any billing questions please contact us at (210) 292-4861.

To schedule an appointment:
Option 1: Log onto the MHS GENESIS Patient Portal
Option 2: Call CAMO (Consult and Appointment Management Office) at:

JBSA SAPR Hotline: 210-808-7272

DoD Safe Helpline: 1-877-995-5247

Chaplain Services: 210-292-7373

Notice of Privacy

Learn more about how we protect your privacy, how medical information about you may be used and disclosed, and how you can get access to this information. Notice of Privacy Practices

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