Patient service is our number one priority at the 59th Medical Wing. We are committed to providing each and every one of our patients - both internal and external - the highest quality of service available anywhere. We have many programs in effect at the Wing designed to enhance satisfaction with the care and service we provide and a variety of mechanisms in which our patients can provide us with feedback by going on http://ice.disa.mil , and select the clinic you were seen.
The 59th Medical Wing Customer Advocate Creed: "We are dedicated to successfully advocating for what is right, equally for all customers, the 59th Medical Wing, and the Air Force. We will continually pursue opportunities to improve processes, enhance customer satisfaction, and eliminate barriers." The 59th MDW Patient Advocate is here to help resolve your patient care concerns. If during any visit to any of our 59th MDW military treatment facilities, we have not succeeded in meeting your expectations, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us to identify problems and implement improvements. If you would like to provide feedback, please contact the appropriate clinic or section patient advocate.
All patient advocates in each clinic can be reached during normal duty hours on Monday through Friday from 7:30 a.m. to 4:30 p.m. Concerns should be addressed at the clinic level before being elevated. Click here for the 59 MDW Patient Advocate POC Listing.
Your privacy is very important to us. Learn all you can about how we assure your privacy and confidentiality is met while accessing care within our system.
Address:
1100 Wilford Hall Loop, JBSA-Lackland, Texas 78236
2020 Down Days: Jan 2; May 22; July 6*; Sep. 4; Nov. 27; Dec. 28
*Friday, July 3, is the observed Federal holiday since the 4th of July falls on a Saturday.
Patient Advocate Information
JBSA Pharmacies Information
Address: 221 3rd Street West, JBSA-Randolph, Texas 78150
24-Hour Access Location: Main Gate » Click here for a map and directions
Hours: 7:30 a.m. - 4:30 p.m., Monday - Friday 2018 Down Days: May 25; July 5; Aug. 31; Nov. 23; Dec. 24; Dec. 31
Information Desk: (210) 652-6403
Consult Appointment Management Office: (210) 916-9900
Note: Randolph Clinic closes at noon the LAST Wednesday of every month for readiness training.
Address: 25615 US Hwy 281, San Antonio, Texas, 78258
Hours: 8:00 a.m.- 5:00 p.m. Monday through Friday except Federal Holidays.
Address: 1940 Carswell Ave Bldg. 7002 JBSA-Lackland, TX 78236-6014 24-Hour Access Location: Gateway East Entrance, W. Military Drive and Luke Blvd. » Click here for a map and directions
Air Force Postgraduate Dental School & Clinic
Location: Bldg. 3352, JBSA-Lackland Phone: (210)-292-8850 Dunn Dental Clinic Location: Bldg. 6418, JBSA-Lackland Phone: (210) 292-0123 / (210) 292-0495 » Click here for a map and directions
Lackland Computed Tomography (CT) Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B Hours: 7 a.m. to 5 p.m. Phone: (210) 292-6255 Appointment Line: (210) 925-XRAY Diagnostic Imaging (X-Ray) Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B Hours: 24/7 Phone: (210) 292-5200 Appointment Line: (210) 925-XRAY Magnetic Resonance Imaging (MRI) Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B Hours: 7 a.m. to 9:30 p.m. Monday – Friday; 7:30 a.m. to 5 p.m. Saturday Phone: (210) 292-2414 Appointment Line: (210) 925-XRAY Mammography Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing D Hours: 7 a.m. to 4 p.m. Phone: (210) 292-6718 Appointment Line: (210) 925-XRAY Ultrasound Location: Wilford Hall Ambulatory Surgical Center 1st Floor, Wing B Hours: 7 a.m. to 7 p.m. Phone: (210) 292-6174 Appointment Line: (210) 925-XRAY Randolph Location: Randolph Medical Clinic Phone: (210) 652-3811
Lackland Clinical Laboratory Location: Wilford Hall Ambulatory Surgical Center, Garden Level, Wing B Hours: 6:30 a.m. to 4:30 p.m. Phone: (210) 292-2373 Specimen Collection Laboratory Location: Wilford Hall Ambulatory Surgical Center, 1st Floor, Wing B Hours: 7 a.m. to 4 p.m. Phone: (210) 292-7700 JBSA-Lackland Blood Donor Center Location: Joint Base San Antonio-Lackland, Bldg. 3425 Hours: 8 a.m. to 2 p.m. Phone: (210) 292-8100 Randolph Location: Randolph Medical Clinic, Room 1D101 Hours: 7:30 a.m. to 4:30 p.m. Phone: (210) 652-6403 Option 2
Laboratory closes the last Wednesday of each month at noon for training.
Tell us how we are doing. Our goal is to continually provide patient-centered quality health care. Click the link above to provide feedback on your visit.
You can also become a part of our Patient Focus Groups. We need patient input to help us improve our healthcare delivery systems. There are several ways to volunteer including feedback groups, process improvement events, and monthly meetings.
JBSA SAPR Hotline: 210-808-7272DoD Safe Helpline: 1-877-995-5247
Chaplain Services: 210-292-7373
